USPS still has yet to do anything about my missing packages. I have called them almost every day for a week and have gone down to the post office to speak with supervisors and nothing has been resolved. They will not call me back about investigating my packages, they just give the same line, ”We’ve added a ‘high priority’ note to your case. You should receive a call in 1-2 business days.” I am so livid. I’m also in debt now thanks to their inability to do their job correctly & it’s quite apparent I will never receive word or compensation for their incompetence.
I’m reshipping orders to those who were affected. I’m sorry to my customers, I promise you all that I tried my best to recover your packages.
Addressing the second part of this post title… These reships I’m sending out are a test of whether or not my local USPS sorting facility has their act together again. If they reach their destinations without a problem, I’ll consider opening my shop again. If not, I’m done. 100% done.
So, if these reships do arrive problem-free, I’ll consider opening xCosmic Kisses again if enough people want me to. I’m pretty much over being stressed out about my shop & lost the interest to carry on with it. I need encouragement or anything to inspire me to continue not only with the inevitable drama, but also creating new items & working with the kind people that give me their business. Running an independent business is a lot to deal with, but I’ll keep doing it for my supporters.
If you would rather give an anonymous answer to this post, there’s an ask box for that. (:
Thank you & I look forward to any & all answers!
When USPS gets their mess together, but thanks for the compliment! (:
I think so, too, except it’s the last one it’s going through. The only problem is, it’s the main sorting facility in Las Vegas. ALL of the packages go to that location last before going onto airplanes. It’s literally across the street from an airport. I used to drop my packages off at a post office closer to my home, but it would take an additional day before being shipped out of Vegas, so I started taking them straight to the main one to speed up the process & nothing seems to make a difference. There’s literally nothing I can do about the shipping facility issue. ):
I can absolutely make my bows into hair ties! Once this shipping fiasco is over with & USPS gets their act together, a lot of changes will be made throughout the shop, including variation options. I’m just not taking any new orders until I feel 110% secure my customers will have a hassle-free experience with my shop again. Thanks for your great question! (:
Awh, thank you so much! ♥♥♥
You would think they’d do something about this. After countless calls & being on hold for over 100 minutes altogether, they have yet to tell me what’s going on with the package. They promised to call me today with an answer & that never happened, so I called & was put on hold for 48 minutes before giving up. Never got to speak to anyone except the computer-generated prompt.
I have several other packages just sitting in a Texas sorting facility that are supposed to go elsewhere & some that I’m assuming are lost at my local post office because they aren’t getting scanned. I hate this because it’s ruining everything for not only me, but my customers & I can’t do anything about it other than continue to bug the heck out of USPS for an answer. I’m out nearly $300 in refunds now, which is super hurting me since I only work minimum wage/part-time outside of my shop & still have bills to pay.
I considered switching over to UPS, but their prices are pretty high & no one is going to want to spend that much for shipping on a $5 bow, especially my international customers, who would have to pay a huge fee just to be handed their package. My store isn’t popular enough to where people would actually buy higher priced shipping. Not to sound rude, but I also think a lot of my customers (specifically the younger ones) don’t understand the cost of running an independent online business. This is such a nightmare & I’m almost at the point of closing my shop for good. If I hadn’t already invested probably close to $1000 into my shop, I might have jumped ship maybe a month or two ago, when USPS started delaying my packages.
I hope no one thinks I don’t care about my shop because I really do. I honestly enjoy crafting my items & interacting with my customers. I’ve received so much support throughout the mere 5 months since I opened shop & I’m never going to be able to fully express my gratitude for everything and everyone involved. In the meantime, I will continue to annoy USPS for answers & provide the best customer service I can. However, I can’t list any new designs I have because what’s the point if only half of the orders will be correctly delivered?
ANYWAY, thank you Ashley & everyone else who has been so understanding and supportive during this time.
I can no longer run a business & trust that USPS will properly deliver my customers’ packages. I’ve lost quite a bit of money from having to give back refunds for USPS’s incompetence. In the past 2 months, I’ve had several packages experience delays in delivery & now one has been delivered clear across the country when it was HANDWRITTEN addressed to a state 3000 miles away from where they just gave it away. If you don’t believe me, here is the tracking link for a package I sent out weeks ago:
It was addressed to Petaluma, CA & apparently the employees of USPS like to play hot potato with my outgoing mail. I can’t wait to hear their excuse for this one (if I even do hear anything, since they like to keep me on hold for 20 minutes & never answer)! I apologize if this post is becoming aggressive, it’s just completely frustrating for one person to run an entire business & continuously get screwed over by the shipping service you pay real money to do one job. Now I have no clue who has that package & I’m sure USPS isn’t going to do a single thing about it.
I can no longer risk putting my products, that customers PAID for, in the hands of such an untrustworthy company. Until I can figure out what to do about this issue, xCosmic Kisses will remain closed. I’m sorry everyone.